Chord
Decagon introduced Chord, its first speech model, trained and post-trained for customer conversations and used by its Voice 3 system. The company says Chord shapes speech phrase by phrase and is trained on licensed data and consented voice talent; Voice 3 supports more than 70 languages.
For buildersIf evaluating a customer-service voice stack, test real turn-taking, interruptions, confirmation details, pronunciation, and handoff behavior across representative calls.